Stacy Nyangere
Registered Nurse | Digital Health & Customer Success Professional
Combining clinical experience with digital health, health informatics and customer success to support effective technology adoption and service improvement.
About Me
I'm Stacy, a Registered Adult Nurse and digital health customer success professional with experience spanning frontline care, oncology, clinical leadership, service improvement and healthcare technology. I work across clinical, operational and technical teams, helping to translate healthcare needs into practical digital workflows and supporting customers and users throughout implementation, adoption and ongoing improvement.
My career has evolved from frontline nursing and specialist oncology into digital health and customer success. This journey has strengthened my ability to understand clinical services, communicate across different stakeholder groups and connect user needs with practical service and technology improvements. My professional interests include customer adoption, clinical workflows, health informatics and meaningful digital transformation within healthcare.
Professional Expertise
Customer Success & Adoption
Customer onboarding, relationship management, needs identification, platform engagement, user adoption, feedback management, customer success planning and long-term engagement.
Digital Health & Informatics
Digital care pathways, healthcare technology adoption, clinical requirements, EHR/EPR systems, health informatics, data-informed service improvement and interoperability concepts including HL7 and FHIR.
Clinical Workflow & Service Improvement
As-Is and To-Be workflow mapping, patient-centred service design, stakeholder engagement, process improvement and clinical risk awareness.
Implementation & Change Management
Requirements gathering, project coordination, UAT, training, go-live support, cross-functional collaboration and change adoption.
Selected tools: Jira, Confluence, Salesforce, Metabase, Microsoft Excel, Power BI, Microsoft 365 and Slack.
Selected Professional Work
These examples have been intentionally generalised to protect employer, customer and project confidentiality.
Digital Platform Adoption
Challenge:
A specialist healthcare service was introducing a digital platform that required clinical workflows, user needs and operational processes to be considered.
Contribution:
Supported workflow mapping, requirements discussions, user testing, training and implementation activities while working across clinical, operational and technical stakeholders.
Outcome:
Contributed to a more structured rollout, clearer working processes and improved readiness among the teams using the platform.
Clinical Workflow Improvement
Challenge:
An existing clinical pathway contained delays, unclear handovers and inconsistent working practices.
Contribution:
Gathered stakeholder feedback, mapped current and future workflows and supported the development of clearer processes, responsibilities and guidance.
Outcome:
Helped create a more consistent pathway with improved visibility of responsibilities and next steps.
Customer Success & Stakeholder Engagement
Challenge:
Healthcare customers required ongoing support to adopt digital care pathways and use the platform effectively within their services.
Contribution:
Built relationships with clinical and operational stakeholders, explored customer needs, coordinated feedback and worked with internal teams to support adoption and continuous improvement.
Outcome:
Supported stronger communication, clearer follow-up and a more customer-focused approach to long-term platform use.
Data & Performance Visibility
Challenge:
Teams needed clearer visibility of service activity, engagement and operational performance.
Contribution:
Used reporting tools and structured data to identify trends, support discussions and present information in an accessible format for different stakeholders.
Outcome:
Helped teams interpret performance information and identify areas requiring further attention or improvement.
Selected Experience
My career has progressed from frontline nursing and specialist oncology care into digital health and customer success. This combination allows me to understand healthcare services from both the clinical and technology-adoption perspectives.
Customer Success Manager
Buddy Healthcare
Supporting healthcare organisations with the adoption and ongoing use of digital care pathways. I work across clinical, operational and technical stakeholders to understand customer needs, coordinate actions, support engagement and contribute to long-term customer success.
Oncology Clinical Nurse Specialist
Lloyds Clinical
Provided specialist support to oncology patients while contributing to service improvement, digital adoption, clinical workflow development and staff training. This role strengthened my ability to translate frontline clinical needs into practical operational and digital improvements.
Before moving into digital health and customer success, I developed broad experience across inpatient nursing, oncology, chemotherapy, disability assessment and agency nursing within NHS and independent healthcare settings.
View My Full Experience on LinkedInEducation & Credentials
MSc Healthcare Informatics
In progress
Postgraduate study focused on the use of information, technology and data within healthcare services.
BSc (Hons) Adult Nursing
University of Chester | 2018
Professional nursing education providing the foundation for my clinical, digital-health and customer-success career.
Registered Adult Nurse
UK Nursing and Midwifery Council
Maintain active professional registration.
Agile Project Management
OpenClassrooms | 2024
Training in Agile project delivery, stakeholder collaboration, iterative working and supporting organisational change.
Let's Connect
I'm always happy to connect with professionals working across digital health, customer success and health informatics, exchange perspectives and grow my professional network.